Refund, Cancellation and Delivery Policy
1. Delivery
Premium is a digital product. There is nothing to ship. As soon as your payment is confirmed, your registration key appears in your account and we also email it to you, usually within a minute. Download the software from the download page and enter the key in the app under Help, then Activate Premium. If you have paid and have no key within 1 hour, email support@zcut.in with your payment reference.
2. Try before you buy
The free version of the software has no time limit, so you can try it on your own computer and your own cameras before you pay for Premium. Because of this, we do not refund a change of mind after Premium has been activated.
3. When you can get a refund
You can ask for a full refund within 7 days of purchase if:
- Premium does not work on your computer as described, and we cannot fix it after a reasonable effort to help you;
- you were charged more than once for the same order, or charged the wrong amount; or
- you paid but we could not deliver your licence.
The same applies to extra computers you add: the 7 days run from the date of that purchase. This does not limit any right you have under the law.
4. How to ask
Email support@zcut.in from the address on your account. Give your order reference (it begins with ZC-) and a short description of the problem. We reply within two working days.
5. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. After we approve, banks usually take 5 to 7 working days to show the money. When a refund is paid, the licence for the refunded seats ends and those seats are deactivated.
6. Cancellation
Premium is a one-time purchase, with no subscription or automatic renewal, so there is nothing to cancel. You can delete your account at any time by emailing us, subject to the Privacy Policy.
7. Failed or pending payments
If your account was debited but the payment shows as failed, the bank normally reverses the amount automatically within 5 to 7 working days. If it does not, contact your bank with the transaction reference, and email us so we can check on our side.
8. Contact
Tapajit Chakraborty, trading as ZCut, [Your registered / business address, City, State, PIN, India]. Email: support@zcut.in.