Support
Find a quick answer below, or write to us at support@zcut.in.
Licence and account
Where is my registration key?
Sign in and open your account. The key is shown at the top. We also email it to you after you pay.
How do I activate Premium?
In the app, choose Help, then Activate Premium, paste the key and press Activate. The computer needs internet for this one step.
It says there are no free seats
Every computer you activate uses one seat. Open your account and deactivate a computer you no longer use, or add a seat.
I got a new computer
Deactivate the old one from your account (you can even do it if the old computer no longer works), then activate the new one with the same key.
I paid but I have no key
Wait a minute and refresh your account page. If your bank shows the payment but the key is missing, email us with the payment reference and we will fix it the same day.
I forgot my password
Use Forgot password on the sign-in page. The link we email is valid for one hour.
Using the app
My stream will not connect
Check the server address and stream key in Output, Streaming destinations. Make sure the key is for a live event that is ready to receive. ZCut reconnects by itself, so a short drop recovers on its own.
The computer gets slow when streaming
Open Output, Encoder and pick your graphics card encoder (NVENC, Quick Sync or AMF) if it is listed. Lower the bitrate or use the 720p canvas, and close other heavy programs.
Camera operators cannot join the intercom
The phone and the computer must be on the same Wi-Fi network. Allow ZCut in Windows Firewall when asked. Use a different headphone device for intercom than for Program audio.
Will I lose my setup if the app closes?
ZCut autosaves your slots, layout and titles. On the next start, choose Resume autosave.